Photobooth Supply Co
Customer Support
Sound like you? Great! Read on:
Acts
Passionate about technology: enthusiasm for how it works, how to use it, and everything in between
Has enough previous technical support experience that you have developed strong troubleshooting ability and are comfortable investigating a wide variety of technical situations
Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
Educates your team members about products, while independently keeping your own technical know-how up to date
Increases customer delight through extraordinary customer service
Understands grammar and appreciates the Oxford comma
Demonstrates empathy through verbal and written responses
Monitors and responds to Facebook posts to encourage engagement and resolve issues
Leads customers toward the right products, upsell, and/or help schedule a call with our sales team
Team oriented and enjoys working with others to find great, out of the box solutions
Experience with photography is very beneficial! Instructing others how to use both an iPad and a DSLR style camera is an incredible benefit for succeeding in this role.
We are looking for candidates who are able to work one of the following shifts:
Monday – Friday, 12:00pm – 9:00pm PST
or
Friday – Tuesday, 8:30am – 5:30pm PST
or
Monday – Friday, 7:00am – 4:00pm PST
Please be specific about which shift you are available to work in your application.
If you do not state your availability, your application will automatically be disqualified. 😭
Requirements
Technical Support
Customer Service
Hubspot / Zendesk
iOS
macOS
Windows
Photography
Benefits
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Intimate Team
🧑💻 Work from Home Stipend
To apply for this job please visit apply.workable.com.