Content Specialist (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

 

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

 

Our community is based on connection and belonging.

 

Our creativity allows us to imagine new possibilities for people.

 

Our responsibility is to all of our stakeholders.

 

It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

 

Location: Candidates located in EST zone is preferred

 

 

The Community You Will

 

 

Join Airbnb is seeking a detail-oriented and adaptable Content Specialist, on a contract basis, to join the Media Ops team within the Scaled Ops Department. This specialized team encompasses a broad spectrum of creative disciplines, including copywriting and merchandising, dedicated to onboarding hotel partners with quality and efficiency.

 

The Difference You Will Make

 

The Content Specialist will work closely with the Content Ops Lead and the wider Media Ops team to build and quality-check content for hotel property pages. Partner connectivity varies from hotel group to hotel group. You’ll adapt to each partner’s setup, develop deep working knowledge of their requirements, and help the team anticipate needs rather than react to them. This role is essential to scaling Hotels content without sacrificing the quality bar set by Media Ops.

 

The ideal applicant is detail-oriented, comfortable juggling multiple workstreams, and motivated to learn quickly across a rotating set of partner setups. A collaborative attitude, adaptability, and comfort with AI-assisted tools are essential qualities.

 

 

Responsibilities

 

 

Adapt workflow to each partner’s connectivity setup — operating as a quality checker where content integrations exist, and executing full builds where they don’t

 

Build working knowledge of each partner’s setup to anticipate requirements ahead of time

 

Surface recurring blockers, content gaps, and partner-specific quirks back to the Content Ops Lead on a regular basis

 

Manage multiple property builds simultaneously while maintaining attention to detail

 

Build out room-level content for hotel property pages, following the structure and quality standards established by the Media Ops team

 

Use AI prompts to draft, refine, and iterate on room descriptions and supporting copy, with human review for accuracy and tone

 

Tag and organize photography at the property and room level

 

Foster a collaborative and positive work environment to promote teamwork and productivity

 

Requirements & Skills

 

2+ years of experience in content production, editorial, marketing, hospitality, or a related field

 

Strong written English with a solid grasp of grammar, spelling, usage, and punctuation

 

Comfort with AI-assisted writing tools and a willingness to learn prompting techniques to draft and refine copy

 

Highly organized; able to manage structured workflows and juggle multiple projects against deadlines

 

Detail-oriented with the ability to spot inconsistencies in copy and imagery

 

Basic comfort with photo organization and tagging

 

Proficient in Google Suite applications; experience with Airtable, Salesforce, or other content management tools is a plus

 

Hospitality, travel, or e-commerce experience preferred but not required

 

Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience

 

 

Belonging & Accommodations:

 

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

 

Pay Rate Range: 36-$44/hr

 

Benefits: Medical, Dental, Vision, 401K