Airtm
Product Analyst
About the job:
Full-time
The role:
As a Product Analyst, your goal is to provide insight into the success of current and new product features by monitoring product performance and recommending changes to improve users’ interaction with Airtm’s product offering thus increasing user retention. You will collaborate closely with multiple teams across support, product, growth, operations, and tech as you share your insights and learn from the insights of other teams.
You are:
-Fluent in Spanish and English, written and verbal communications.
-Organized, including the ability to manage multiple projects and tasks simultaneously.
-Empathic, able to conduct qualitative analysis to provide additional context to quantitative analysis.
-A team player with the ability to forge new partnerships that bridge people and organizations.
-Autonomous and able to see the big picture as well as the small details.
You have experience in:
-Working cross-functionally with other teams across the organization to gather and share insights.
-Assessing and analyzing user key performance indicators to identify strategic opportunities and user educational needs.
-Analytics and making data driven decisions. SQL knowledge is required.
-Creating charts, diagrams and other visualizations to inform internal and external stakeholders of KPIs.
-Running A/B tests and documenting results to learn from previous strategies.
Main responsibilities:
-Analyze direct and indirect impact of new products and features.
-Maintaining and improving our user engagement rate and decreasing user churn.
-Creating monthly reports on product usage.
-Contact users, identify and perform assessments and create action plans to improve product usage. These should identify and include up-selling opportunities and educational needs.
About us:
Airtm financially empowers citizens in countries with broken economies. We believe it is not fair for people to lose their hard-earned money to inflation, to be disconnected from the global economy, or to lose 90% of their value when receiving a remittance.
Airtm’s globally accessible dollar account allows anyone to hold their wealth in a stable currency, participate in the global economy and cash out remittances at fair exchange rates.
To apply for this job please visit jobs.lever.co.