Consultant, Outbound Affiliate Solutions – US Based Remote

The Outbound Affiliate Solutions Consultant, Anywhere Franchise Brands, is responsible for managing outbound calling campaigns. Each Outbound Affiliate Solutions Consultant will have a core focus on at least one brand, however, will support outbound campaigns on behalf of Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial and ERA franchise systems.

 

Calling campaign topics may include brand-specific campaigns, program rollouts, company outreach on business requirements like compliance, and more. The Outbound Affiliate Support Consultant will carry out these calling campaigns as directed by the Lead Outbound Affiliate Solutions Consultant.

 

An Outbound Affiliate Solutions Consultant’s performance will be evaluated based on their consulting NPS score and the number of completed consultations.

 

This position is 100% remote.

Responsibilities:

Attend meetings related to their designated brand, as well as brand events. They will also engage with brand leadership and staff, particularly the Operations team.

Knowledgeable about the brand’s main goals and objectives, with a thorough understanding of its operations, market approach, and culture.

Support brand communications needs across brands in coordination with the Lead Outbound Affiliate Solutions Consultant and Brand Operations.

A general understanding of the various products, programs, and systems provided by Anywhere Franchise Brands outside their direct expertise, enabling consultations on those topics as necessary.

Outbound Affiliate Solutions Consultants are required to document all interactions using Zendesk. Additionally, they will periodically provide campaign reporting and feedback to Brand teams, product teams, and Anywhere executives, as well as other relevant groups.

Requirements:

Minimum of 3+ years’ experience in support/customer service, preferably in real estate/franchising

Excellent interpersonal, customer service, and communication skills with a professional demeanor

Strong technical skills, demonstrated problem-solving ability, and willingness to learn

Patience, customer empathy, and ability to multi-task in a fast-paced environment

Strong time management, planning, and organizational skills

Anywhere is proud to offer a comprehensive benefits package to our employees including:

 

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

401(k) savings plan with company match

Paid Time Off to Include Holidays, Vacation Time, and Sick Time

Paid Family & Paternity Leave

Life Insurance

Business Travel Accident Insurance

All employees receive access to LinkedIn Learning

Tuition reimbursement for approved programs

Employee Referral Program

Adoption Assistance Program

Employee Assistance Program

Health and Wellness Program and Incentives

Employee Discounts

Employee Resource Groups

Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools technology that help to fuel their success in a competitive real estate environment.