Customer Service Representative

Daily Adventures & Responsibilities

-Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownership -Go above and beyond to ensure client satisfaction and success at all times -Capture revenue opportunities through updates, requests, or influencing high-velocity conversions -Educate customers at the best of their capabilities to optimize their results -Make customers’ voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties related -Add drive adoption and capture high-velocity inbound conversionsUnderstand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encounters -Provide a fast and accurate answer to the customer’s inquiry within 10 seconds in chat and 1-2 hours email -Escalate unresolved issues that require more in-depth knowledge to a Technical Support with all the required information to ensure the issue gets resolved

Qualifications and Experience required to apply for this role

-Empathetic to customer needs, working to understand the questions that customers ask and why. -3+ years of experience in customer support, sales, customer success, sales, or similar -Experience with Salesforce, Zendesk, or DriftExcellent written and verbal communication skills -Availability to work on weekends.