Customer Support Specialist

We are looking for a Customer Support Specialist to help answer customer inquiries and build out our knowledge base. 

Who Is Bannerbear?
🏞 We are an image / video API used by over 300 customers globally
📈 We are a bootstrapped, profitable company started in Jan 2020
🌏 We are a 100% remote company
👋 We are small – right now it’s just 1 founder and 1 P/T content marketer 
Why Work Here?
We are a young, nimble, ambitious company who only answers to our customers
No red tape or bureaucracy
Competitive salary
We are small – your work and your opinions will have a direct impact
This Role Is For You If…
You go out of your way to support customers; no problem is too hard to solve
You would describe yourself as calm, empathetic and able to laugh things off easily
You like to work with autonomy and can stay productive by yourself
You have excellent written English skills
You understand what an API is and what SaaS means
You understand tools like Zapier and how they can be used to automate tasks
Your qualifications:
Self motivated and proactive
Remote work experience is preferred
Prior experience in a customer-facing role (Support, Success or Sales)
Your responsibilities will include:
Answering support emails to help customers and potential customers
Managing / updating content in the Knowledge Base
Submitting bug reports to the bug tracker
30 Day Targets:
Learn how to use Bannerbear and the different parts of the app (Editor / API)
Learn who our target markets are
Start to actively work on the day to day support request queue
100 Day Targets: 

Build out the Knowledge Base into a resource we can use for Frequently Asked Questions

Why Bannerbear?
Work remotely from anywhere
Competitive salary
Become one of the first employees of a small, nimble, global team
We are growing and there’s lots to do, lots to have an impact on!