Barilliance
Customer Support
We are looking for a customer support specialist to join our team covering AEST time zone daytime hours. You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce.
Responsibilities
Managing the technical side of onboarding new customers
Guiding customers on how to use our product
Writing code snippets to solve one-off problems.
Troubleshooting technical issues
Evaluating customer requests for customizations
Collaborating with different departments to bring projects to completion.
Required Qualifications
Experience with Javascript/HTML/CSS
Excellent communication skills in English, both written and verbal
Strong analytical skills and curiosity
Attention to detail
Bonus points if:
You have experience with PHP
You know your way around Google Analytics
You understand online marketing
You have some experience with the software engineering process.
We look forward to hearing from you!
To apply for this job please visit docs.google.com.