Betterleap
Customer Support
Company Overview
Betterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters — patient care.
About the Role
We’re looking for Customer Success Manager (CSM) to build and maintain strong relationships with our enterprise healthcare customers. You’ll be the face of Betterleap for our most strategic accounts — ensuring seamless onboarding, delivering exceptional customer experience, and acting as a trusted advisor to executives and key stakeholders.
Responsibilities
Lead enterprise customers onboarding, ensuring a smooth setup, training, and timely security reviews with IT teams
Drive engagement and adoption, identify and mitigate risks, and build advocacy to ensure long-term success
Own all customer interactions, troubleshoot issues, resolve inquiries quickly, and maintain high customer satisfaction
Develop scalable support resources, including guides, FAQs, and video tutorials to reduce friction
Extract actionable insights from customer feedback to inform product improvements
Deliver enterprise reporting, provide monthly performance insights and lead data-driven QBRs
Manage renewals and ensure enterprise accounts maximize ROI
Qualifications
5+ years in customer success or account management, ideally in B2B SaaS for enterprise healthcare
Track record of leading onboarding, driving adoption, and ensuring growth and retention
Confident communicator, engaging effectively with senior leadership and enterprise stakeholders
Quick to learn complex software, providing expert guidance to customers
Experience managing renewals and driving account expansion
Proactive, accountable, and thrives in fast-paced, high-growth environments
Why Join Betterleap?
Competitive salary and benefits
Work from anywhere
Small, fast-moving team where your work directly shapes the company
Leading enterprise healthcare organizations as our customers
Work with smart, driven people who get things done
To apply for this job please visit jobs.lever.co.