Customer Service Specialist (Hindi/ English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Hindi and English, that’s why we are looking for candidates with proficiency in both languages.

Job Responsibilities
Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
Handle customer enquiries, advices and suggestions via email, call or online tools.
Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
Handle customer complaints, any special cases or ad hoc tasks.
Job Requirements
Degree or Diploma and above.
Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
Passionate for customer service industry and can accept to work under different work shifts, including night shift.
Positive about the crypto industry.
Employee Benefits
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
Tackle fast-paced, challenging and unique projects
Work in a truly global organization, with international teams and a flat organizational structure
Competitive salary and benefits
Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
 
Apply today to be a part of the Web3 revolution!