Binance
Customer Support
Support will be in Turkish English, applicants need to also be skilled in English.
This is a remote position, working from home.
Responsibilities:
Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
Handle customer enquiries, advice and suggestions via email or online tools.
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
New graduates with passion and ambition are preferred, college degree or above preferred but not required.
Fluent Turkish language is a must and intermediate English speaker is preferred.
Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
To apply for this job please visit jobs.lever.co.