Sales Assistant & Customer Experience Coordinator

Job Description
This is a remote position.

Role Name: Sales Assistant & Customer Experience Coordinator

Schedule: Monday to Friday, 9 am to 6 pm, with 1 hour of unpaid break | Canada (Pacific Daylight Time)

Paid hours per week: 40 hours

Client Overview
Join a rapidly growing automotive enterprise that’s revolutionizing the vehicle purchasing experience. Our client combines traditional automotive sales excellence with modern financing solutions to create seamless customer experiences. With an established track record of success and exciting expansion plans, this represents an opportunity to join a dynamic organization at a pivotal growth moment.

Job Description
We’re seeking a detail-oriented Sales Assistant & Customer Experience Coordinator to serve as the vital link between our sales team and customers. In this role, you’ll be instrumental in managing the complete customer journey, from initial contact through to vehicle delivery. This position offers significant growth potential, including opportunities to transition into direct sales roles and expand responsibilities across multiple business ventures. You’ll work directly with the business owner and finance managers in a collaborative environment that rewards initiative and excellence through performance incentives.

Responsibilities
Serve as the first point of contact for new customer inquiries and leads
Coordinate seamlessly between customers and finance managers to facilitate deal progression
Manage and track customer documentation, including financial verification materials
Orchestrate smooth vehicle delivery scheduling and coordination
Execute follow-up campaigns with prospective customers
Maintain detailed records in the company’s CRM system
Process critical data entry and documentation with high accuracy
Support sales operations through various administrative and clerical duties
Contribute to process improvement initiatives based on customer interaction insights

Requirements
Excellent English communication skills with professional phone presence
Proven track record in customer service or sales support roles
Strong organizational skills with keen attention to detail
Proficiency with CRM systems and general business software
Ability to work independently while following established processes
Experience in documentation management and data entry
Professional demeanor with strong interpersonal skills
Capability to work full-time during Pacific Time zone business hours
Results-oriented mindset with focus on customer satisfaction
Adaptability to learn new systems and processes quickly

Benefits
Independent Contractor Perks

Permanent work-from-home
Immediate hiring
Steady freelance job