Bruntwork
Customer Support
Job Description
This is a remote position.
Work Schedule: Monday to Friday 9am to 5pm Montreal Time, all hours paid.- 40 hours a week
Location: Montréal, Quebec, Canada
Client Overview
Join a dynamic, fully remote residential cleaning company serving the vibrant Montreal area. This growing business is at the forefront of the home services industry, providing top-notch cleaning solutions to a diverse, bilingual clientele. With a commitment to excellence and a focus on customer satisfaction, this company is poised for expansion and seeking talented individuals to support its growth.
Job Description
Become an integral part of a thriving residential cleaning business as a Bilingual Customer Service Specialist / Virtual Assistant. In this remote role, you’ll be the first point of contact for clients, managing inquiries, generating quotes, and nurturing leads. You’ll utilize specialized software to streamline operations and play a crucial role in converting prospects into satisfied customers. This position offers a unique blend of customer service, administrative tasks, and potential sales opportunities, all while working from the comfort of your home. As the voice of the company, you’ll have the chance to make a significant impact on business growth and customer satisfaction.
Responsibilities
Handle inbound customer calls in both English and French, providing information about services and generating accurate quotes using specialized software
Manage email communications efficiently, addressing scheduling requests, cancellations, and general inquiries
Follow up on incomplete online booking forms and nurture leads to boost conversion rates
Coordinate on-site visits when necessary, ensuring smooth communication between clients and cleaning teams
Perform various administrative tasks to support business operations and improve overall efficiency
Optionally manage social media postings using pre-prepared content to enhance the company’s online presence
Collaborate with the business owner to continuously improve customer service processes and lead conversion strategies