Product Support Analyst – Accounting

What you will bring:

You have an understanding of or exposure to accounting, assurance & tax principles

Achievement & resolution-oriented with a strong commitment to providing an exceptional customer service experience

You are able to analyze data, utilize problem-solving/troubleshooting skills, and provide the best possible solutions

Strong Independent learner

You are committed to continuous improvement and can demonstrate your ability as an independent learner within Fintech

You are able to maintain a high level of performance under the pressure of time restraints and a fast-paced, changing environment

You have excellent English communication skills (both verbal and written), French is an asset

Accurate and efficient keyboarding and data entry skills

What’s in it for you:

▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware’s cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware’s core values is Many Voices, One Team and with that in mind, we’re dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through https://certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via https://certn.co

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @https://www.caseware.com and our open positions are always listed on reputable job boards and on our website . We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.