Proactive outreach to high-value customers, connecting with multiple points-of-contact at their company, identifying their goals, advising them on more effective product usage, soliciting feedback, aligning them with future goals.
Helping customers through live chat, email, phone calls, and screen shares to fine-tune their accounts and ensure they are successful with our product (setup, onboarding, and beyond)
Troubleshooting to quickly identify the source of customer issues and solve problems with empathy, as a customer advocate
Delivering customer feedback and reporting usage trends to our product team, helping to drive customer-focused product development
Creating technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Churn Buster customers
Automating baseline support to orient customers via in-app notifications, based on feedback and common points of confusion/interest.
You could be a good fit if you…
Have previous experience in a customer-facing role
Have a minimum of 2 years experience working with a B2B software company
Can develop a solid technical understanding of how a software product works, with the ability to problem-solve for customers independently
Are a high integrity individual with a passion for personal growth, and excellent written and spoken English
Communicate extremely well via Slack, email, and other tools (this is a remote position and communication is everything!)
Are based in a US timezone.
Job summary + benefits
Full-time, remote, flexible schedule
Competitive base salary
100% covered Gold health and dental insurance for you and your family
Quarterly profit share
401k with up to 4% company match
Paid family leave
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