Senior Solutions Engineer

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company’s Most Innovative Companies, Inc. Power Partners and #1 on two of G2’s Best Software Products Lists for 2023 – #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive – saving them at least one day every week. 🦄

ClickUp is looking for a Senior Solutions Engineer to serve as a technical partner to our Sales and Success orgs for bringing in net new customers, expanding existing accounts, and accelerating our revenue growth. The ideal candidate is a strong strategic thinker, skilled presenter, and has enough technical aptitude to figure out solutions for any technical challenges clients experience.

Teamwork is vital to how ClickUp operates and a significant portion of your responsibilities will include working closely with Managers to understand and coordinate team needs. You should be able to work independently with little supervision, and also enjoy a fast paced and collaborative work environment. It is important that you are able to manage a range of tasks and prioritize their responsibilities, and meet deadlines with urgency and optimism.

Role:

Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.

Resolve technical issues, facilitate data migrations, and implement custom solutions using automations.

Design, develop, deploy, and manage customer-specific proof of concept (PoC) projects.

Build custom reports and dynamic dashboards for prospective clients’ management teams.

Assist with the functional and technical elements of RFPs.

Stay current on new feature releases and maintain updated demo spaces for sales.

Qualifications:

6+ years in a customer-facing role with technology, ideally pre-sales, but may also include consulting, implementation, or sales enablement experience.

2+ years of demonstrable success working with Enterprise clients.

Understanding of application deployment processes that enable successful Cloud transformation, change management, and organizational acceptance.

Strong customer-facing skills, including the ability to influence technical and executive audiences towards the desired outcome.

Creative problem solver with an eagerness to learn new technologies and sufficient technical background to assist with lightweight custom solutions.

Hands-on experience with integration platforms (Unito, Workato, Zapier, Integromat), web services, and APIs.