Talent Acquisition Specialist, Customer Operations

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

 

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

 

About the Role:

 

At Clipboard Health, Recruiters are embedded within operational departments. Our Customer Operations department is looking to hire two new recruiters to support the team’s growth. You will be reporting to our Head of Customer Operations and own hiring for roles ranging from individual contributors to managers. 

 

As a Talent Acquisition Specialist, Customer Operations, you will:

 

Manage the entire recruitment process. This includes:

Sourcing globally across platforms like LinkedIn, YCombinator, Wellfound, etc.

Screening candidates using a variety of methods (interviews, assessments, one-way video interviews)

Leading candidates throughout the hiring process

Offers and closing, together with hiring managers

Report on metrics to our Managers and Directors, using data to inform decisions and improvements

Collaborate with hiring managers and teams to refine your understanding of their needs

What you will bring:

 

3+yrs of experience recruiting for fast-growing companies

Experience managing and engaging large volumes of candidates efficiently

Advanced screening capabilities to evaluate skills and cultural alignment

Experience sourcing candidates across different locations

We’re also looking for:

 

Experience recruiting for Customer Operations roles (Billing, Support Agents, etc.)

Experience designing and improving hiring processes and assessments

Experience working in a globally distributed organization

Experience using Greenhouse (job setup, metrics, managing large volumes of candidates)

In this role, you will be evaluated on:

 

Your measurable impact on hiring (hires, quality and passthrough rates)

Your ownership of hiring pipelines (speed, efficiency, optimization)

Your attention to detail (communication, tool setup)

This role is open for applications until November 5th, 2024. If we think you are a strong candidate, we might reach out before then, but the role will remain live until the end of the period.