Remote Marketing Operations Manager

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Us
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact.

We 💛 small, scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About the Role
We’re looking for a Marketing Ops Manager to join our growing marketing team at Close. You’ll report to the Head of Demand Generation and work to support the marketing team and greater go-to-market (GTM) organizations.

Our marketing team at Close is growing rapidly, and we need a strategic marketing ops manager who can help ensure we’re optimizing channels, tactics, tools, and handoffs to better capture and convert demand. We’re not looking for a ticket taker – we’re looking for someone who can help us analyze what’s working, what’s not, and make recommendations for how we can improve. This is a critical role to ensure we’re optimizing not just our marketing tech stack, but our entire lead flow for the organization!

Our ideal candidate will have a proven track record of helping go-to-market teams make informed business decisions, developing system solutions, and supporting cross-functional initiatives.

Come help us build best-in-class SaaS systems and processes.

⭐ What you’ll do
Using our own CRM, you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io, Webflow, Google Analytics, etc
Build, evaluate, and monitor automated workflows between marketing and sales ie lead routing, lead assignment, rules of engagement, etc
Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
Help ensure data is properly passed and stored across Martech tools
Evaluate and onboard new technologies; support existing technologies
Create business process documentation and training materials
Work with Rev Ops to create and troubleshoot reports on marketing performance, leveraging data-driven insights to recommend optimizations and future strategies
Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance 
Work cross-functionally across Close to support business stakeholders on all teams, ensuring cohesive and effective marketing efforts

🪞 Who you are
3-5 years experience in a marketing ops admin role
Proficient in implementing and managing MAP and CRM tools
Previous experience at a PLG company is a plus
Excellent communication skills to keep relevant stakeholders informed
Self-motivated and curious; you’re willing to question and challenge the status quo
Data-driven, you love to see the impact your work has on KPIs
Physically based in the United States

🌏 Why Close?
Watch our culture video featuring our annual team retreat in Italy
100% remote company
5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
1 month paid sabbatical every 5 years
Paid parental leave
Medical, Dental, Vision with HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Our story and team 🚀

💚 Our Values
Build a house you want to live in – Examine long-term thinking and action
No BS – Practice transparency and honesty, especially when it’s hard
Invest in each other – Build successful relationships with your coworkers and customers 
Discipline equals freedom – Keep your word to yourself and others
Strive for greatness – Constantly challenge yourself and others 

💻 How We Work Together
Productivity, Quality & Impact – We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
Asynchronous communication & collaboration – We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
Appreciation for Deep Work – During your normal work day, not after a day a meetings!
Autonomy & Freedom – Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.