IT Support Engineer – New York, New York

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

We are seeking a highly motivated and detail-oriented IT Support Engineer to join our dynamic IT team. This role is based in New York City, and while primarily responsible for managing IT support for our US operations, you will also be a key point of contact for employees worldwide, responding to IT requests via our ticketing system.

What you’ll do:

Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.

Manage and troubleshoot hardware and software issues

Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts.

Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals.

Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.

Document IT procedures, solutions, and best practices.

Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.

Perform routine IT maintenance tasks, such as system updates and backups.

Who you are:

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace).

Familiarity with IT ticketing systems and remote support tools.

Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

Ability to work independently and as part of a team in a fast-paced environment.

Fluency in English is required; additional languages are a plus.

$65,000 – $75,000 a year

Base Compensation: $65,000 – $75,000 USD

Please note that this role is on a hybrid model in our New York office.

For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.

Here are a few we want to highlight:

– Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

– Work flexibility: hybrid and remote work policies

– Generous paid time-off policy (every location is different)

– Immediate eligibility for birthing and non-birthing parental leave

– Wellbeing and Home Office allowances

– A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

– Every full-time employee receives stock options, allowing them to share in the company’s success

– We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

– And more benefits tailored to each country