Director of Engineering

we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
you will…
Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company’s strategic goals.
Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We’re looking for someone with…
Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.
Benefits at Customer.io include:
Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years at Customer.io
We also have opportunities to meet in person with your peers throughout the year
How to apply
Apply at the link below and tell us why you’re interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here’s what you can expect from our hiring process:
30 minute video call with Recruiter
60 minute Career Accomplishment Interview with Hiring Manager
60 minute Architecture Interview + 60 minute Bar Raiser Interview
Take Home Writing Exercise + 60 minute Review call