Remote Support Engineer – REMOTE – Full Time

About CVEDIA:

CVEDIA is an AI company that develops deep learning solutions for some of the world’s largest organizations to solve real-world problems and improve our world and the lives of people for the years to come.Our computer vision runtime engine CVEDIA-RT is a unique software that simplifies designing, testing, and deploying AI solutions on Cloud and on Edge devices without worrying about system details.CVEDIA-RT runs our AI models, created using synthetic data, which are suitable for many different applications and use cases like perimeter security, intelligent traffic systems, home security, drone detection, and many more.

100% REMOTE TEAM – Our team is global and located in 15+ countries across the Americas and the EU.

Job Summary

Join our dynamic team as a Field Application Engineer (FAE) at CVEDIA, where your expertise in computer vision and our cutting-edge product, CVEDIA-RT, will drive our success. In this hybrid role, you’ll engage with clients from pre-sales to post-implementation, offering specialized support in configuring, deploying, and optimizing CVEDIA-RT across various hardware platforms. Your role is crucial in blending sales, engineering, and customer success, guiding clients through technical intricacies, and ensuring their seamless experience with our product in a fast-evolving technological environment.

Key Responsibilities:

Technical Sales Support

Work alongside the sales team, focusing on CVEDIA-RT’s unique capabilities. Understand client needs for computer vision applications, and provide detailed technical guidance during the sales process. Develop tailored technical proposals and demonstrations, highlighting CVEDIA-RT’s performance and compatibility with diverse hardware systems.

Field Application Engineering

Engage directly with customers to comprehend their specific computer vision challenges. Offer specialized support in the configuration and deployment of CVEDIA-RT, ensuring optimal integration with their system. Provide comprehensive training tailored to CVEDIA-RT applications.

Product Knowledge Transfer

Conduct specialized training sessions for CVEDIA-RT, targeting customers, sales teams, and internal staff. Develop and maintain in-depth documentation, including feature guides, troubleshooting steps, and best practices for CVEDIA-RT deployment and optimization.

Customer Relationship Management with a Technical Edge

Foster strong relationships with key clients, focusing on technical aspects of CVEDIA-RT. Ensure effective communication between clients and internal teams, addressing technical queries and concerns promptly.

Collaboration for CVEDIA-RT Enhancement

Liaise with cross-functional teams to relay client feedback and technical insights specific to CVEDIA-RT. Play a key role in product improvements based on customer experiences and emerging trends in the computer vision field.

This role is ideal for someone passionate about the intersection of customer engagement and technical innovation in the field of computer vision, and eager to contribute to the evolution of CVEDIA-RT and its applications across various industries.

Requirements

Technical Proficiency Network Knowledge:
Strong understanding of network configurations and protocols. Ability to troubleshoot network-related issues impacting application performance.

Cross-Platform OS Configuration:
Proficient in configuring and troubleshooting applications on various operating systems, including Windows and Linux. Familiarity with the nuances of each platform to ensure optimal application performance.

Remote Support Software:
Skilled in using remote support software tools for diagnosing and resolving client issues. Ability to guide clients through complex configurations or troubleshoot issues remotely.

Log Inspection and Analysis:
Experience in log file inspection and analysis. Ability to interpret logs for diagnosing execution errors, understanding application behavior, and identifying performance bottlenecks.

Performance Measurement:
Knowledge of tools and techniques for measuring software performance. Ability to conduct performance analysis, particularly in the context of real-time data processing and streaming applications.

Scripting and Automation:
Basic scripting skills for automating routine tasks, enhancing software deployment, and streamlining troubleshooting processes.

Experience in Computer Vision and Machine Learning:
Basic experience in computer vision and machine learning. Familiarity with CVEDIA-RT or similar computer vision products is a significant plus.

Customer Relationship Management:
Demonstrated experience in managing relationships with enterprise-level customers, particularly in a technical context. Proven ability to navigate complex organizational structures and communicate effectively with key stakeholders in large corporations.Ability to provide tailored solutions and support, aligning with the specific requirements and business objectives of enterprise customers.

Problem-Solving Skills:
Ability to diagnose and resolve complex technical issues. Experience in troubleshooting and configuration optimization for computer vision applications.

Communication and Training Skills:
Excellent verbal and written communication skills. Ability to conduct effective training sessions and create comprehensive technical documentation.

Collaborative Approach:
Strong team player with the ability to work effectively with cross-functional teams. Openness to feedback and a keen interest in staying updated with the latest trends in computer vision technology.

Language Skills Proficiency in English is essential. Additional language skills are a plus.

Perks and Benefits

VACATION TIME

CVEDIA offers 4 weeks of paid vacation time per year, plus local holidays and paid sick days.

PERSONAL DAYS

On top of the paid vacation time and local holidays, CVEDIA offers the opportunity to take up to one paid day off per week for personal reasons, as far as it’s not impacting the deadlines and productivity of other team members. Work smarter, not harder!

FLEXIBLE WORK HOURS

We focus on making your personal life as much of a priority as work is – we’re focused on making the two compatible. Work with us to define your needs.

COMPANY RETREATS

Our team goes on an all-expenses-paid trip every year simply to socialize and have fun. No boring meeting 🙂

100% REMOTE TEAM

Our team is global and located in 15+ countries across the Americas and the EU. Work from wherever you have a good internet connection!

🔍IMPROVEMENT-FOCUSED

Our operations and management team focus on consistently improving CVEDIA through feedback. No feedback is left unattended – our employees are instrumental in shaping our company.

COMPETITIVE SALARY

Our salaries are competitive and based on experience!

STOCK OPTIONS

All CVEDIA employees receive company stock options – so if the company does well, we all do well.

Our Values

PASSION

We need both energy and passion to develop cutting-edge AI. To succeed at CVEDIA, you’ll need to have a strong investment in both your career and the role of AI in the future of the planet.

COMMITMENT

CVEDIA has the opposite of a ‘quick-n-dirty’ mentality. Every aspect of our technology has been meticulously built and is always the product of very hard work.

AUTONOMY

Each team member is expected to bring self-confidence and expertise to their work in order to maintain the team’s high productivity. This may include doing research, providing tutorials, or developing creative solutions using the available tools.

JOY

It’s one of our greatest strengths to bring excitement to our workplace. We carry this energy into meetings, project planning, and our dedication to our work, and focus on work that feels meaningful.

COMMUNICATION

Honest discussions are imperative to the flow of work and ideas. Team members should be able to effectively communicate complex ideas to those who don’t work in their field. It’s a regular occurrence to discuss plans and ideas with any team member on the fly spontaneously, including our CEO or CTO. Each team member is respected equally and acts as a valuable contributor.