Customer Success Manager

fast-growing venture-backed startup at the forefront of applying Artificial Intelligence in the legal domain. Founded by ex-Googlers and ETH PhDs, our mission is to help legal teams harness their collective knowledge so they can focus on the strategic aspects of their work. DeepJudge’s state-of-the-art knowledge retrieval system directs legal professionals to the internal insights that matter most, providing a strong foundation for AI-powered workflows. We’re headquartered in Zurich, with a team in the United States and Canada, and cater to clients all around the world.

We’re a team of professionals who are passionate about their craft with a terrific record of applying technology in research and industry. Apart from that, we are pet lovers, cave researchers, yogis, divers, gamers, and so much more!

If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

As a Customer Success Manager, you’ll be the trusted partner and advocate for our clients, ensuring they receive maximum value from our software. You’ll collaborate with large law firms across North America to deliver a seamless and personalized customer experience.

Your responsibilities will include:

Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.

Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.

Presentations Training: Lead engaging training sessions and business reviews with senior professionals.

Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.

Insights Feedback: Gather client feedback to drive continuous improvement and contribute to product development.

Retention Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.

What we are looking for:

Experience: 3–5+ years in a customer success, client-facing, or account management role, ideally in SaaS or legal technology.

Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior professionals.

Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.

Responsive Reliable: Ability to manage multiple clients effectively, ensuring prompt and thoughtful communication.

Tech-Savvy: Comfortable navigating and explaining software to clients, with a knack for making technical concepts accessible.

Collaborative: A team player who thrives in a dynamic environment and contributes to a culture of excellence.

What you can look forward to:

The opportunity to work with cutting-edge technologies in the legaltech and AI space

The ability to work remotely

Competitive salary and incentives

Opportunities for professional growth and career advancement

A supportive and collaborative company culture that values your contributions

We are committed to building a diverse and inclusive team. If this role ignites a spark in you, but you’re concerned about not meeting every requirement, we encourage you to apply anyway – Just make sure to explain why you’d be a good fit.