Statement of Work (SOW) Writer

Defy Security is a fast-growing cybersecurity company helping enterprises nationwide reduce complexity and make smarter security decisions. We bring deep technical expertise and a vendor-neutral approach to ensure our customers get the right solutions — every time. Our culture, certified as a Great Place to Work®, values teamwork, innovation, and people who take initiative. If you’re looking for a place where you can grow and make a meaningful impact, we’d love to meet you.

The SOW Writer will be responsible for creating, editing, and maintaining electronic Statements of Work (SOWs) and assisting the Services Operations team with general strategies for the success of the project/opportunity. This role drives the contracts and executable documents of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, Change Orders, Subcontractor SOWs, and the overall management of the Services Operations Contracts.

Responsibilities include:

Oversees and manages a large volume of SOWs and deadlines simultaneously while fielding daily Sales Team requests

Review incoming SOWs for completeness, accuracy, quality, unified style, and compliance with SOW requirements for various categories and contract types.

Work with Services Operations team to further develop SOWs where needed and establish client/vendor milestones and deliverables.

Ensure continuous improvement and ongoing modernization and design of templates used for Services; including readability and usability of SOWs for delivery teams

Follows Defy’s security policies, upholds professional standards, and performs all work in a manner respectful of others.

Understands personal role in safeguarding corporate and client assets

Maintains proficiency with the SOW development process and adheres to Defy procedures for SOW development, documentation tracking, communication, and other duties as required

Utilizes Salesforce, SharePoint, Outlook, Smartsheet, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecasting.

Builds an expertise in Defy’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services field

Work with vendors, procurement staff, and Project Managers to resolve issues that arise.

Qualifications:

Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience

2 or more years’ professional writing experience required. Technical writing experience strongly preferred

Working knowledge of contractual requirements, negotiations, process, and risk preferred

Experience in IT professional services preferred

Excellent written and verbal communication skills

Demonstrated skills and ability to coordinate and build rapport with a team of professionals regularly across teams

Ability to effectively communicate ideas and processes in a professional manner to external and internal clients

Excellent organizational and time management skills

Superior problem solving and critical thinking skills

Proficiency to deliver high quality documentation paying attention to detail and accuracy

Sales oriented mentality; able to work with sense of urgency

Talent to successfully collaborate with others and work in teams, especially under pressure

Capability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously

Adeptness to learn and apply new technical skills and concepts quickly

Proficient PC computer skills

Experience with Salesforce preferred, or other CRM and document management programs

Strong organizational skills to coordinate with clients and meet time sensitive deadline required