Didomi
Customer Support
As part of our growth, we’re looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.
Responsibilities
Develop and nurture a portfolio of clients
Be a real growth driver through upselling
Prevent and minimise churn
Maintain a high NPS
Develop strong relationships with users and decision makers on a daily basis
Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
Handle contracts renewal
Conduct business review
Gather customer testimonial & feedback in an intelligent way
Qualifications
2 years of higher education
Successful experience in CSM in at least one SaaS company
Excellent level of English and French (Spanish or German is an advantage)
You are very ambitious and curious
You like take iniatives and improves the processes
You have very good oral and written communication skills
Knowledge of Adtech or a legal background is a plus
Recruitment process
1- HR screen with our Talent Acquisition Manager (15min)
2- ITW with one of our lead CSM or CS Director(45 min)
3- Case study with the hiring manager & one CSM (30-45 min)
4- Last itw with our CS Director (20-30 min)
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
To apply for this job please visit jobs.lever.co.