Technical Support Engineer

About the job:
Full-time
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.

Our Global Privacy UX Solutions are designed to solve today’s data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services.

Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.

Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.

We’re more specifically looking for an awesome team member to work fulltime from our Paris office (France) or anywhere remotely in Europe.

When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can.

You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.

On a day to day basis, you’ll be helping out with:
Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…
Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers

Provide feedback on product features
Qualify feature requests
Assist in prioritizing the bug backlog

Contribute to both internal and external documentation
Train and support Didomi’s customer-facing and internal teams
Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.
Your profile:
Degree in Computer Science or equivalent training (e.g bootcamp.)
Understanding of how websites and web applications work
A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer
Very good English & French level both written and spoken
Javascript understanding and knowledge of front stacks (bonus points if you’re an expert)
Familiarity with the tech, media or e-commerce industry
Problem solving skills, capacity to explore every options and figuring out workarounds
Technical skills:
Website and applications global understanding
Front-end language and knowledge (JS/ HTML/ CSS)
Exposure to mobile languages or interest for other stacks/ frameworks
Interest in architecture/ infra/ cloud infrastructure
REST API
Problem-solving skills
Capacity to vulgarize technical matters and adapt oneself to interlocutors
Ability to get to the why and real use case behind customers’ requests
Continuous learning mindset
Bonus(es):
Exposure to a mobile app programming language like Java and/ or Swift
Ability to understand the stakes that come from collecting data to analyze it (Google Analytics)
Familiarity with the ad tech industry or publishers pain points when it comes to advertizing
API and/ or Cloud Buckets connoisseur
SaaS experience
GDPR and data privacy sensitivity
Recruitment process:
Resume
HR call
1 case study to assess the technical skills
Interview with our Technical Support Engineer Lead & our Customer Success Director
A set of 1:1 30-minute calls with the team members and our CEO
Reference check