Emsi Burning Glass
Customer Support
The Customer Success Manager (CSM) will ensure that the client’s journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services. The CSM will look for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work hand in hand with the Sales team to bridge the gap between the sale close and the project start.
Major Responsibilities:
Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards.
Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support.
Coordinate and help solve client or internal challenges.
Managed client expectations for projects and solved problems with challenges, changes, and delays in delivery.
Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved.
Discover opportunities for project expansion.
Engage with current and former professional services clients to develop future opportunities and repeat business.
Education and Experience:
2+ years of experience in a Customer Success, Account Manager, or similar role that includes customer growth, success, and issue resolution
Background in the Consulting sector or Professional Services
Project Management Professional (PMP) Certification is highly desired
History of creating and upholding standards in delivering client success
Experience analyzing data and making meaningful deductions from the data.
Understanding of major vendors and software in the HR space, especially HCMs, including Workday, SAP, Oracle, and others.
To apply for this job please visit jobs.lever.co.