Take over closed deals from sales department and assist clients with onboarding – company incorporation and bank account opening steps
Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction or bank
Ensure fast paced and uninterrupted support to clients via email or phone as needed
Vendor communication for timely delivery of our clients’ service
Create and maintain documentation for the processes you own
Improve client response rates as well as client satisfaction with Flag Theory
Requirements / Must Have
Previous experience in a customer success / client onboarding role 3+ years
Previous experience in corporate services business is a plus
Good understanding of KYC processes; experience working with KYC processes is a plus
Self motivated to learn new skills
Ability to self organize based on priorities
Listen, Learn, Grow mindset
Excellent command of English – written and spoken
Ability to overlap with Hong Kong afternoon business hours as well as with European morning till early afternoon business hours
Located in Asia or Europe
Experience working remote
Nice to Have
Experience working with KYC processes for company incorporations and / or bank account opening (big plus)
Experience working with customer support applications such as HelpScout
Fluent in other international languages such as Chinese, Russian
Work from anywhere, on a flexible schedule, part of a fully remote team.
Compensation based on experience.
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