Flipster
Customer support
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries
Job Responsibilities
Handling user enquiries including:
Account registration and account management
KYC related enquiries
Promotion and Event related enquiries
Wallet and Asset related enquiries
Managing escalation and follow up of user enquiries with internal stakeholders
Job Requirements
Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
Prior experience working in a cryptocurrency exchange
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills
Preferred
Keen interest in cryptocurrency and blockchain technologies
Experience with Zendesk, Slack, and Sumsub
Community management or support experience
Experience working at a high growth startup/tech company
To apply for this job please visit jobs.lever.co.