Client Success Associate ($85,000k/year)

FundApps is a bootstrapped SaaS scaleup that helps investment managers monitor and comply with worldwide regulations. We were one of the world’s first “RegTechs” and we’re shaking up an entire industry. Our client’s love what we do (Net Promoter Scores of over 50) and this has lead to phenomenal and consistent revenue growth.

Our first area of focus was to help managers with Shareholding Disclosure, a complex regulatory problem without a decent solution in the market. We were first to licence legal information from aosphere, an affiliate of Allen & Overy, which underpins some of our rule packages. Since that time, our product has become the undisputed market leader for the management of Shareholding Disclosure. We have also added new ground-breaking services – Sensitive Industries and Position Limits – and in 2020, have introduced Rapportr to make reporting simple for our clients.

We’ve won multiple accolades from organisations such as Wired, The Financial Technologist, World Economic Forum and Deloitte. In total we monitor over $14 trillion in assets under management every single day – this represents ca. 15% of global assets! Better yet, we’re just getting started! We have a massive addressable global market and are completely bootstrapped, so have a great amount of freedom in deciding our own destiny.

We are a growing team of FundAppers with 90 people and over 30 nationalities at last count. We have offices in London, New York and Singapore and remote employees spread across the globe. In 2018, we became a Certified B Corporation and in 2019 were recognised as a B Corp ‘Best for the World’ Honoree – highlighting our commitment to doing good by our people, the environment and the community.

The Role

The Client Services team is essential to FundApps’ success. We have a stellar list of high-profile clients (4 of the world’s 20 largest hedge funds) relying on us for their day-to-day business, and we strive to provide the best service possible. We uphold an excellent NPS and we’re embarking on some serious growth globally across our teams and clients, doing things in RegTech that have never been done before. No two days are the same, and we hope you find this as exciting as we do!

You’ll be responsible for building and maintaining strong relationships with FundApps’ clients, ensuring their experience of using FundApps is a happy and productive one. This is a role that benefits from a broad skill set and will help lay the path to continue building your career. At its core, the Client Success team is directly responsible for keeping FundApps clients happy, productive, and blown away by the level of support and care we provide.

From Day 1 you will be getting stuck in and building your product knowledge and confidence – everything from managing our client onboarding process, supporting incoming client queries, and ensuring we are delivering excellent service to all our clients and prospects. You’ll quickly be responsible for the implementation and long-term relationships of your own portfolio of clients.

If you’re looking for a new challenge and this sounds exciting to you, we’d love to hear from you!

What you’ll bring to the team

Passion for client support and the role it plays in making a client-centric team successful.
Significant experience in client success, account management, relationship management, consultancy or software implementations roles.
Demonstrated ability to partner with clients at a senior level and manage the demands of multiple client accounts.
A techie at heart and a self-starter who thrives in a fast-paced, virtual and autonomous environment.
Passionate about client success and making life simpler with technology.
Have impeccable follow through skills – you have a pulse on client needs and can set expectations on delivery and next steps.
You’re great at explaining things to people, and have flawless written English.
Knowledge and understanding of financial instruments (equities, bonds, derivatives etc).
Excellent organisation, project management and time management skills.

Bonus Points

Understanding and interest in regulatory compliance.
Basic coding experience to help with data manipulation.
Experience in a fintech, startup, or tech firm.
Knowledge of other languages.
Familiarity with applied use of graphics interchange format files.

We don’t expect you to tick every box; if you get warm fuzzy feelings about what we’re trying to achieve at FundApps, then we want to hear from you!

Salary: $75,000-85,000

Benefits – Life at FundApps

🕐 Flexible working – Choose a work from home/office arrangement that suits you
👶 26 weeks leave for all new parents regardless of gender, location or family structure
🎓 $1,300 learning budget each year and unlimited professional development leave
🍏 Private medical and dental insurance
💚 Wellbeing benefits such as mental health coaching and a Headspace subscription
💰 Peer micro-bonuses through Bonusly
🚢 25 days holiday leave + an extra day next year if you use it all + an extra day after 3 & 5 years
🧳 5 Years @ FundApps – additional 4 week paid holiday leave during your 5th year as a FundApper
❤️ Unlimited volunteering leave
🎁 Birthday off
😷 Unlimited sick and compassionate leave
💡 Peer-led ‘Brown-bag lunch’ learning sessions

👩🏾🌈👦🏼🌏👵🏼👳🏽👽

We are proud of the diversity of all FundAppers – it makes us strong. You will find flexibility around religious observances, our national flags all around the office, a monthly ‘Laydeez who lunch’ and a Pride celebration with some epic Cher and RuPaul playlists! If you’re looking for a workplace where you can just be yourself, you’re in the right place.

Your privacy

Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your public social media profiles for the same purpose. You can find out more about how your data is used and your rights in our privacy policy.