B2B Client Success Manager

Reporting to a Senior Manager of Client Success, this is a client-facing role within the Client Success team, which delivers on all aspects of commercial programs (email, media, custom solutions, content marketing and custom video.) The Client Success Manager will take ownership of specific accounts and oversee all delivery tasks across a number of sold programs.

What you’ll do…

You’ll need to be an excellent communicator as you’ll be working across multiple departments in the global business, ensuring all aspects of each project are successfully delivered. We’re a high-performance team looking for someone who’s comfortable working in a fast-paced and dynamic environment.

● Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives

● Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence.

● Prepare reports for our teams and external clients regarding status and success of projects in collaboration with multiple teams

● Measure project performance using appropriate tools and techniques, reporting and escalating to senior management

● Monitor campaign performance and make strategic recommendations

Job Requirements

● Be familiar with Future B2B brands and immersed in Internet culture

● Three or more years experience working for an agency (media,

digital or creative) or media company in a client facing role

● Experience with paid social media campaigns and content creation teams

● Digital-knowledgeable, with understanding of virtual networking tools,

G-suite and and Microsoft products

 

What’s in it for you… 

We have many awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but that you can develop many skills

Additional benefits include health insurance; and range from medical to dental and even vision care.

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme – if Future hits their performance targets all colleagues may receive a bonus.

 

Internal job family level C8

Please note, the salary range for this position is $60,000-$65,000

Future US is eligible to hire in 34 states for remote roles – Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Our Future, Our Responsibility – Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees – all – are treated with respect and fairness.