Customer Success Representative (Remotely in Canada)

About you:
You will have extremely high levels of expectation when it comes to customer service in your personal life and your goal will be to match and exceed the expectations of Galton Voysey’s customers. You need to have high levels of empathy and emotional intelligence as well as a genuine desire to help people and make them happy. To achieve this you need patience, personal drive and boundless energy.
Some examples of problems you should be excited to solve are:
How to most efficiently solve customers’ troubles in a personal and meaningful way
How can we turn customers into advocates for our brands
What creative solutions can be applied to surprise and delight our customers
How to enhance customer interactions across all touchpoints from first moment of engagement with a brand to after care
What are some ways we can pre-empt potential customer problems
Requirements
Impeccable interpersonal skills
Experience working in a service minded industry
High level of independency and ability to work and manage own time effectively
Ability to work in two mindsets simultaneously, in the best interest of the customer and the company
You need to be an active member of the grammar and typo police force with a native level of English both written and oral
Experience using customer service software is a big plus
Why you want to work with us at Galton Voysey:
Galton Voysey prides itself in the company culture we have built in the short years since we were founded. To achieve and sustain this, we hire extremely talented people who thrive in an environment where they can work independently, where the best idea wins and where collaboration and communication is a part of the everyday business.
Benefits
Talented and driven co-workers who thrive in a collaborative atmosphere
A meritocratic culture with a ‘best idea wins’ mentality
20 days’ paid vacation every year on top of national holidays
All the equipment you need to do your job efficiently
Comprehensive employee benefits package with health insurance included