Geonode.com
Customer Support
Responsibilities
Strategize customer service efforts
Chat and Email support
Ongoing creation and updating support articles
Manage billing, refund and cancellations on payment platforms
Reviewing customer feedback
Tracking key metrics on sales, refunds, and cancellations
Learn from user tests videos to understand how clients perceive the product
Proactive team management via ClickUp, Slack, and other tools
Eventually, help build a team of CS superstars
Identify and solving solutions
Helping customers use proxies effectively
Chat and Email support
Requirements
Basic to Mid backend programming skills
IT-related background
High-level written and verbal English communication skills
Attention to detail
Self-motivated
Problem solver, not a problem creator
Deep understanding of the internet and technology
Ability to work independently
Innovative and creative
Slack, Google Mail, Google Sheets, etc.
Ability to learn tools like Zendesk, Intercom, etc.
Have a mic and webcam for meetings
Isn’t scared of a process document
Can work in European time
What You Can Expect From Us
Ongoing training and coaching
Opportunities for promotions when you’re a star performer
Flexible holiday schedule
To apply for this job please visit docs.google.com.