Globo
Customer Service
Description
The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers.
Responsibilities:
Facilitate intake calls, providing customer service and support to callers
Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
Provide exceptional client service experiences
Log and track both calls and requests while servicing clients by typing notes into our proprietary system
Address opportunities to maintain and improve business relationships with clients
Other duties as assigned
Requirements
Required Minimum Education and Experience:
High School Diploma or equivalent
Strong customer service skills and a positive attitude
Experience with call center software and scheduling tools
Comfortable in a dynamic, fast-paced, and multi-line call center environment
Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
Experience with Google Docs and Apple/Mac Operating System preferred
Additional Preferred Requirements:
Ability to work independently in a decentralized environment, without the reliance on direct authority
Highest level of personal and professional integrity and ethics
Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
Broad understanding of current and emerging technology practices
High level of initiative, accountability, and follow-through
Value strong teamwork and collaboration skills
Demonstrated problem solving and decision-making skills;
Ability to manage multiple initiatives and projects and prioritize needs
Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations
Strong sense of service and passion for the company and business
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
Fluent in English
Must have reliable high-speed internet with sufficient bandwidth.
To apply for this job please visit recruiting.paylocity.com.