GMass, Inc.
Customer Support
First and foremost, you should understand email sending like the back of your hand. Without any training, you should already know technical things like:
How open tracking works
How click tracking works
What SPF is and its impact on email sending
How to query a database with SQL
The basic SMTP commands to send an email
What soft vs hard bounces are
Basic HTML, like how to look at an “a href” or “img src” and analyze them for problems
The basics of email deliverability, including understanding blacklists, domain reputation, and warm-up
You should also be able to write well, because all of our customer communication is in written form, and we are big believers that if you can write well, the rest falls into place.
How to apply:
I prefer you send me an email directly to ajay AT wordzen DOT com, and tell me about yourself and how you fit with this role. The subject line can be whatever you like, but please include the words “tech support” in it so I don’t miss your email. My policy is that if you put effort into your email to me, you’ll get a response from me.
To apply for this job email your details to ajay@wordzen.com