Customer Service Representative

We are GovAssist

 

GovAssist is a highly specialized consultancy organization with a primary focus on facilitating travel and immigration around the world.

At GovAssist, we pride ourselves on our unwavering commitment to providing exceptional services. Our proficient and knowledgeable team excels in all facets of visa processing and other travel documentation processes.

 

The Opportunity

 

Our team is actively seeking resourceful and enthusiastic Customer Service Agents to collaborate with as a part of our global consulting program.

 

What We Offer:

 

Competitive Compensation: Earn a competitive hourly rate of $6 for a 40-hour workweek, with bi-weekly payments in USD.
Available Work Hours: We offer two set shifts—7 AM to 4 PM and 11 AM to 8 PM EST—to accommodate different schedules.
Lucrative Commissions: Unlock substantial earning potential through our generous commission structure.
Remote Work Opportunity: Work from home, embracing the flexibility of a fully remote position.
Diverse Work Environment: Collaborate with a global team, enriching your professional experience.
Growth Opportunities: Advance your career with our supportive development pathways.

 

Requirements:

 

Faultless in written and spoken English and Spanish (And any other languages such as French, Portuguese, German, Italian, or any others are also a plus)
A solid background in a similar customer service position is required (at least two years)
adaptable, flexible, and comfortable with ambiguity.
A people person, genuine helper: empathetic with customer goals, frustrations, and circumstances.
Security and privacy-focused; maintaining the company’s privacy and data protection processes is crucial.
Customer-centric and business-oriented mindset.
Comfortable with technology and technical terminology.
Organized and detail-oriented; one tiny error will lead to prejudicious repercussions.
Have the ability to communicate effectively with individuals from different backgrounds and levels of comprehensiveness and experience.
Experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.

 

Additional:

 

we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly.
every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues.
autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead.

 

And own:

 

a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM
a second monitor and noise-cancelling headset;
Ensure a high-speed internet connection with an upload speed exceeding 25 Mbps and latency of fewer than 100 seconds.

 

You will:

 

Onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support.
Handle a generous volume of inquiries via multiple channels (calls, chats, e-mails)
Be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products.
Learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity.
Build high-touch, consultative, and strong customer relationships through regular and open communications.
Collaborate with a forward-thinking, globally distributed, and fully remote team.
Maintain open communication with your manager to discuss feedback and support for achieving your goals
Suggest and challenge current practices and processes to improve the experience for our users and the team.
Document solutions for the knowledge base and share innovative and excellent automation ideas.

 

We are keen to hear from individuals who believe they can have valuable input and are identifying their professional selves with our mission and environment.