WordPress Support Wizard

Gravity Wiz is hiring a remote support wizard to provide customers with absolutely magical support.

We have an expansive selection of add-ons, snippets, and tutorials that enable our customers to do legitimately magical things with Gravity Forms. Your job will be to keep the magic alive when our customers encounter bugs, experience theme/plugin conflicts, and write in with questions about how and what is possible with our 45+ Gravity Forms add-ons.
This is a full-time position (Monday–Friday) preceded by a month-long probationary period. We offer a competitive salary, unlimited time off, and twice-yearly raises. The salary range for this position is 40-60k USD per year.

Hours are flexible, but our primary coverage window is between 10am and 6pm ET.

We are serious about customer support. Sorcerously serious. Our ideal wizard is a detail-oriented and efficient troubleshooter. If you’re also a dependable, friendly communicator who writes English masterfully and isn’t afraid of a smiley or two, you’ll fit right in. 😃

We go above and beyond to help our customers. We’re happy to provide minor customizations and tweaks to make our products work for their unique requirements. To this end, you’ll need to be proficient with WordPress and competent with HTML, CSS, JS, PHP, and using WordPress hooks and filters. Gravity Forms experience isn’t required but is definitely preferred.

More than anything, be eager to learn. Master our products and help us improve them with the invaluable feedback you will gain working closely with our customers. We’re a small team, and you will be a big part of it.