Customer Succes & Support Role

Time zones: EST (UTC -5)

The Customer Success Support Role is a VIRTUAL POSITION (US BASED) that will start at 15-20 hours/week and may increase with time. In order to have your application considered please include the word HUSTLE in the name field… (eg. John Doe HUSTLE)

For more information on our company you can visit https://www.heartsoulhustle.com.

The basic duties of a Customer Success Team Member will include…

>> Daily Inbox Management, Including Billing Questions, Support, & General Inquires

>> Task Management (within ClickUp)

>> Membership Billing Management (Failed Payment, Cancellation, Account Pauses, Subscription Reminders)

>> Facebook Group Management (Add New Members, Removing Cancelled Members)

>> Managing Client Tasks (Within ClickUp)

>> Daily Collection & Organization of Content that Requires Action Within Our Membership Community

This is a job for someone that is looking to be in a “paid contractor position” not someone looking to start their own business. Starting rate will be $20/hr based on skills and required training.

✅ The contractor is responsible for completing daily tasks by 5pm ET on weekdays.

✅ Contractor must be available for daily check-ins during the week (asynchronous is fine).

If you feel like you’d be a great fit please fill out the application. We’ll be following up with applicants the week of February 17th.