Help Scout
Customer Support
About You
You take initiative and ownership to see things through to completion. If it needs doing, you do it.
You’re eager to take on challenges. When you don’t know something, you embrace the chance to grow and get better. Former teammates and managers would call you resilient and balanced.
We work together as a team, and that means we encourage each other to improve as a team. You are self-sufficient and love the challenge of solving problems and learning new things.
You have some experience working in Support or Success. You’re passionate about support and the important role it plays in a company, and you’re excited to build a customer-centric career.
You welcome an environment where you can do great work independently.
You’re patient, an active listener, and you’re naturally curious with a strong desire to learn.
You’re an incredible communicator, fluent in written English. Your writing is clear and simple.
Your empathy and self-awareness help you intuitively and proactively solve potential customer troubles. You’re a problem solver who goes out of their way to help people – always.
To apply for this job please visit jobs.lever.co.