Strategy and Operations Manager – HTS Japan

As an Account Manager, you will be the main relationship owner with our strategic partner in Japan. You will work at the intersection of the business, customer success, operations, and data. This team owns a full service travel offering (selling flights, hotels, rental cars and packages) for our marquee B2B partner in Japan. A successful Account Manager for this team must be ambitious, highly competent, and excited to dig into product data, grow the partnership, and roll up their sleeves to deliver outcomes for our partner. This Account Manager must also be able to work extremely well within a traditional Japanese business culture.

This role operates across a much broader scope than a traditional Account Managers. As such, we would expect someone to join us that:

Can make decisions for the team with ambiguity/little direction; they will be the sole person responsible for ensuring our partnership is successful (and defining what that success looks like).Is able to use data/analysis to inform decision making and strategy; we’re going to want to run a lot of experiments, and we’re going to need someone who can put together clear business cases that illustrate and prioritize numerous opportunities.

Has the ability to influence a partner to make product and business decisions that benefit our business and our customers.

Has the ability and willingness to run analyses, solve for operational gaps and create material for our partner without relying on others.

What would your day-to-day look like:
Build and maintain reporting for the financial and product performance of the partnership; report on performance to internal and external stakeholders
Dive deep on performance and operational data to stay ahead of product trends and see around corners
Craft persuasive business cases that will grow revenue and make compelling pitches to our partner that persuade them to buy into these ideas.
Work with customer service to ensure service quality is best-in-breed and identify operational and product improvements to maintain this
Identify commercial opportunities to improve our economics and create compelling propositions to customers, including leading negotiations with travel companies
Build and maintain measures of price competitiveness against other travel companies in Japan
Arrange and produce content for monthly business reviews with the client
An ideal candidate has:
Has the ability to work in a start-up environment AND a traditional Japanese business environment
Enjoys untangling complex problems and diving deep into data in a methodical manner
Makes decisions with quantitative and qualitative data and is comfortable making decisions without absolute certainty
Exhibits a detail-oriented approach to problem-solving
Can clearly explain their thinking verbally and through writing to help drive clarity, uncover new questions, and get to a resolution working both independently and with various team members or stakeholders
Takes ownership and moves quickly while exhibiting good judgment
Shows technical depth that allows them to communicate with, understand, and earn the respect of world-class engineers and data scientists
Has a strong focus on doing what is right for the customer and the company without ego
Can speak to their track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
Is highly adaptive and flexible to a changing environment and absorbs the greater context of organizational goals and appropriately weighs this as an input into their roadmap
Has experience with consumer marketplaces, as a plus
Perks of working with us:
Well-funded and proven startup with large ambitions, competitive salary, and the upsides of a pre-IPO equity package
Quarterly performance bonus
Unlimited PTO
Flexport All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
New benefits to come soon as we’re opening up full employment & PEO!