Technical Customer Success Specialist (ID Global) (Remote)

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Technical Customer Success Specialist (ID Global) to join our Customer Success Team in the English-based language.

Do you think that customers deserve more than just support, and you are willing to go above and beyond to help them succeed? Do you dream of deep diving into the world of IT but need some experience to get started?

If it’s a yes, then we’ve got a match!

Are you getting excited? Keep reading to learn more

What You Will Do:
Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
Be a true ambassador by empowering our customers to build their online success!
Dive deep into the world of IT by polishing your technical expertise daily.
Deliver impactful work on a global scale.

Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

What We Expect:
C1 or advanced English proficiency.
High IT curiosity and technical understanding.
Ability to multitask and handle multiple customer inquiries simultaneously.
High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
Strong problem-solving skills and the ability to think critically when addressing tasks.
Ability to show empathy, tactfulness, and proactivity when interacting with customers.
Hunger for growth & a can-do attitude!
A curious and always learning mindset – if you don’t know, how can you find out more?
Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
A typing speed of ≥ 50 WPM.
Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
Experience in the customer service field is a plus!

What We Offer:
Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.
A 2-3 weeks paid training course in technology, product, and communication knowledge.
Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
Medical/health insurance.
Remote work opportunity – this position is fully remote.
Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
Other benefits include a birthday present, a special gift for the best team member, and much more.