Hotjar
IT Support Specialist
You Will:
Manage the configuration of and access to company tools
Manage laptop procurement, laptop stock, refresh cycles, and laptop disposals
Remotely provide day to day support to our remote team including technical assistance across software and hardware issues
Prepare guides and documentation on best practices for our laptops and internal tools
Collaborate with our internal engineering teams and Operations teams to build automation and streamline processes
Provide IT technical support at company-wide events
Requirements:
2+ years of IT support experience
Ability to troubleshoot common hardware and software issues
Willingness to do detailed and administrative tasks
Experience providing “remote assistance”
Proficiency with Windows and Mac OS operating systems required, (Unix / Linux experience is a plus)
Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
Must submit to a background check confidentially processed by our third-party.
To apply for this job please visit careers.hotjar.com.