Senior Lead Trainer

InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.
 
We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.
Job Responsibilities
Proactively identify knowledge gaps and operational policies
Provide monthly Training Needs Analysis along with initiatives and recommendations
Collaborate with Subject Matter Experts or other departments to create processes or learning programs, as well as in identifying gaps
Apply tested instructional design theories, practice and methods
Provide exercises and activities that enhance the learning process
Create supporting material/media (audio, video, simulations, role plays, games etc)
Create engaging learning activities and compelling course content that enhances retention and transfer
Develop and administer training programs related to other duties and special projects
Conduct new hire and other ongoing training programs (e.g. refresher, upskilling, cross-skilling, soft skills)
Facilitate leadership development learning sessions
Evaluate learning through various methods like knowledge checks, practical assessments, online simulations, etc
Track completion of training rollouts
Conduct quality audits where needed to evaluate learning and/or identify knowledge and skill gaps
Provide coaching, mentoring, training to Training Specialists, Training Leads, and Ops Leads
Provide coaching to learners while in the training program
Mentor team members on blended learning techniques and approaches
Foster culture of blended learning with client, team, and upper management
Maintain and manage the processes in the knowledge base, ensuring all processes are up-to-date and verified / validated
Maintain and manage the Learning Management System
Assist with process-related enquiries and coordinate with other departments to get answers or help resolve queries
Respond to on-demand requests for training reports, process documentation, training, etc
Conduct trainer observation sessions and provide feedback
Prepare and attend training related-syncs with clients
Other duties as assigned
Employee Benefits
Recognized by the AFR as Australia’s Best Place to Work in 2022, the benefits of life at InDebted include:
Flexible working – We’re a global, fully remote team passionate about making work, work for you
Employee equity – Access to share options in something big
Flexible paid leave – Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for
Uprise – Our EAP Provider supports your physical, social & psychological wellbeing
Remote work set-up – Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity