Lead Customer Support

Highlights

💰 Competitive Salary
🚀 High Growth Potential
🕘 Flexible Working Hours
💡 2-3 Years Of Experience
🏖️ Flexible Vacation Policy
💸 $350 Referral Bonus 💸*
🌎 100% Remote Team and Work Environment
*Get Paid: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid. 
About Us

IPinfo is a leading provider of IP address data. Our API handles over 40 billion requests a month, and we also license our data for use in many products and services you might have used. We started as a side project back in 2013, offering a free geolocation API, and we’ve since bootstrapped ourselves to a profitable business with a global team of 14, and grown our data offerings to include geolocation, IP to company, carrier detection, and VPN detection. Our customers include T-Mobile, Nike, DataDog, DemandBase, Clearbit, and many more.
How We Work

We have a small and ambitious team, spread all over the globe. We sync up on a monthly all-hands Zoom call, and most teams do a call together every 2 weeks. Everything else happens asynchronously, via Slack, GitHub, Linear, and Notion. That means you can pick the hours that work best for you, to allow you to be at your most productive. 

To thrive in this environment you’ll need to have high levels of autonomy and ownership. You have to be resourceful and able to work effectively in a remote setup.
The Role

We’re looking to make our first full-time Customer Success hire. You’ll work closely with sales and support, and interact with customers regularly to help them. 

Requirements:
At least 2-3 years experience in a technical related customer support role (e.g. sales engineering, technical account management, solutions architects, customer success)
Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.
The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.
Comfortable talking and presenting to people with C-level and/or VP related positions
Experience navigating and working with large enterprise IT organizations
Strong analytical skills and a structured approach when talking to customers in order to solve their business problems
Comfortable working in a small team and the ability to be flexible in a fast-paced, rapidly changing environment
Must be motivated with experience working remotely and working autonomously.
Fluent English speaker and writer (with other languages a bonus).
Friendly and warm manner on phone and email.
Not scared to get on a video call and talk to people.
Must be able to pick up new technologies quickly.
Bonus points:
Bachelors Degree in Computer Science, Math, Engineering or related field
Understanding of IP address data and related networking concepts (L1~L7)
Familiar with Linux/Unix and various web programming languages
Deep knowledge of the software development process
Who You Are

We want someone who will buy into not only our company but the world of IP Data. We understand you may not be an expert… yet, but if you have a technical background and a real curiosity to learn, you could be a great fit. We are looking for long-term hires who want to grow with the company.
Can work independently with no oversight
Self-motivated to drive outcomes
Naturally curious to learn and discover new things
Be comfortable with change and a company that is growing rapidly
What We Offer

100% remote team and work environment
Flexible working hours
Minimal meetings
Competitive salary
Flexible vacation policy
Interesting and challenging work