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Customer Support Specialist

  • Full Time
  • Canada Only
  • Posted 12 months ago
Karat Financial

Karat Financial

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Responsibilities
Respond and resolve inquiries accurately and in a timely manner
Activate cardholder cards
Investigate and manage declined transactions and customer notifications
Effectively escalate issues and communicate proper timelines
Ensure accounts are updated with proper notes
Requirements
2 years of customer support experience or similar client-facing experience
Experience using a ticketing system (Zendesk, Salesforce, etc)
Ability to work independently
Available on weekends and/or evenings (we are hiring for several shifts)
Excellent communication and problem-solving skills

To apply for this job please visit boards.greenhouse.io.

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