Staff Technical Support Engineer

Are you ready to power the World’s connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be working at a hectic and fast-paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.

You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

What you’ll be doing:

Working with top developers from around the world, helping to implement Kong Products and Technologies, including our API Gateway, AI Gateway and ServiceMesh solutions

Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues

Creating knowledge articles to complement our documentation and enable customers to understand product use cases better

Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improving the tools we use and how we raise the bar on the service we deliver to our Global 5000 customers.

What you bring:

You are a voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems

You can build relationships with like-minded teammates, smart customers, and global partners

Some of the skills that you will regularly use include: REST and RESTful APIs, Coding skills- (at a minimum, read and troubleshoot code)

Experience with Unix/Linux is essential.

Containers, cluster deployment and management tools like Docker and Kubernetes.

You know your way around web architectures, including HTTP.

5+ years of experience in a customer-facing technical role

About Kong:

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally – from startups to Fortune 500 enterprises – unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!