Customer Success Associate

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?
We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off. 
Customer Success Associate (CSA): The CSA is the keeper of the customer at LeadSimple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation. 
Expectations for your first 90 days:
Track & surface common customer requests & feedback
Communicate crisply
Maintain a high degree of of customer satisfaction
Demonstrate ability to embrace new technology
Learn quickly
Be proactive
A day in the life of…
Track customer requests and effectively communicate the details to our internal teams
Manage performance metrics for response times within standard
Resolve customer issues efficiently and communicate in a clear and concise manner
Demonstrate clear knowledge of our product to clients
Continuously update educational resources documentation
Recommend service and product enhancement by providing actionable insights
Collaborate and provide value in team meetings
Develop skills necessary to manage a high volume of client implementation projects
Consult with and build custom software solutions for our clients
Benefits:
Monthly Friday Free Day
Company Holidays
Additional Paid Time Off
Monthly Healthcare Allowance
Yearly Vacation Allowance
Fun and relaxed work environment with smart, caring people
Location independence (within a few hours of Pacific Standard Timezone)
Mission driven company and values-based culture
Please only apply if you:
Embrace new technology
Learn fast and aggressively seek out new knowledge
Have a deep commitment to customer satisfaction
Communicate crisply in English (verbal and written)
Proactively seek solutions
Own the outcome
Bring an optimistic “can do” attitude
Seek out feedback for self-improvement
Supply your own internet and smart phone
Have B2B SaaS experience (preferred)