Customer Support Rep

Expectations for your first 90 days:

Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.

CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.

Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.

We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.

Customer Obsession – Maintain high CSAT Score of 94.0%

Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%

Perks:

Company Holidays

Paid Time Off (in addition to the above)

Monthly Healthcare Allowance

Yearly Vacation Allowance

Fun and outcome driven work environment with a smart, hard working team

Location independence

Mission driven company and values-based culture

🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Please only apply if you:

Embrace learning new technology

Learn fast

Communicate crisply

Proactively seek solutions

Own the outcome

Embody emotional maturity

Bring an optimistic “can do” attitude

Supply your own internet and smartphone

[0+ Experience in…]

Have B2B SaaS experience (preferred)

Location Requirements

Due to our core business hours, applicants must be located between -8 GMT to +2 GMT (Americas, Africa, and Western Europe)

** NOTE: We are not accepting applications in California, Colorado, or New York at this time.

Our Interview Process

Fill out the application, located here [insert link of job application]

Introduction call with People Operations (15 minutes)

Offline work sample test (up to 60 minutes)

Interview with Hiring Manager (60 – 90 minutes)

Possible panel interview (up to 60 minutes)

Offer call (15 minutes)

Written offer

If you accept the offer, a start date will be agreed upon

On starting date, you enter a 90-day trial period, fully paid

If all goes well in your first 90 days, you convert to a full-time team member!

SO…Are You All In?

Not everyone can hang. It take a special person –

Someone who’s all IN. We are building a “rocket ship” at LeadSimple,

And we need All Stars to help us accomplish our mission.

LeadSimple, our team members are connected and driven leaders,

Who take personal responsibility for what they create.

We hit deadlines, we’re obsessed with both the customer and

Team member experience. We own the outcome,

We overcome obstacles and we find life lessons everywhere.

In summary…

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” – because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.