Accessibility Analyst

Job Overview

Level Access is a leading SaaS accessibility company. We are seeking a highly motivated and experienced IT Support Specialist to join our team. In this role, you will be providing support for the internal users.

 

Responsibilities

Respond to customer inquiries and assist with troubleshooting and resolving challenges

Providing technical support across the company (this may be in person or over the phone)

Repairing and replacing equipment as necessary

Setting up accounts and equipment for new users

Removing users as needed and tracking the return of equipment

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Document all solutions (build knowledge articles) and become comfortable with administrative access to sensitive systems

Assist management in crafting training materials pertaining to computer troubleshooting and usage

Qualifications

A bachelor’s degree or equivalent experience in computer science or a related technology field is preferred

Industry-specific certification in relevant computer languages or software may be required

1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies’ end user hardware and software solutions

Extensive experience working with different operating systems, including Windows and Mac OS

Professional written and interpersonal skills are important when communicating with customers and clients

Ability to prioritize and lead several tasks and projects efficiently

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs

Accept constructive criticism and customer feedback regarding their experience with software or IT services

Bonus Skills:

Experience with Microsoft O365, Admin, Active Directory and Intune is a big plus

SharePoint experience is also preferred

Mobile device management skills would be helpful

Imaging of laptops and inventory experience

Application Process

If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!