Product Operations Manager – Canada / United States

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Your Role

We are seeking a highly motivated and detail-oriented Product Operations Manager to join our team as an individual contributor. In this role, you will be responsible for streamlining our product operations processes, ensuring alignment between product management and cross-functional teams, and driving operational excellence to enhance product management methodologies, processes, product delivery and performance.

What You Will Accomplish:

Process Optimization: Analyze existing product management and operations processes and identify areas for improvement. Develop and/or implement product management methodologies and workflows to enhance efficiency, productivity and reduce time-to-market.

Cross-Functional Collaboration: Act as a liaison between product management, engineering, marketing, and sales teams to ensure seamless communication and alignment on product initiatives. Facilitate Product Management updates to internal stakeholders and cross-functional teams.

Data Analysis: Monitor and analyze key performance metrics related to product operations. Use data-driven insights to make informed decisions and recommendations for process enhancements.

Documentation and Reporting: Create and maintain comprehensive documentation of product processes, workflows, and best practices. Prepare regular reports on operational performance and project status for stakeholders.

Initiative Management: Leverage tools like Aha! and other planning platforms to facilitate comprehensive documentation of roadmaps, backlogs, and release plans. Assist with the organization, tracking progress, and generating reports to provide clear visibility and accountability, enabling Product Managers to focus on delivering value while maintaining alignment across initiatives.

Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Gather feedback and insights to understand their needs and integrate them into product operations strategies.

Risk Management: Identify potential risks in product operations and develop mitigation strategies to minimize impact on product delivery and performance.

What We Are Looking For:

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

Required Skills:

Bachelor’s degree in Business, Operations Management, or related field;

3+ years of experience in product operations, product management, project management, or a related role;

Strong analytical skills with the ability to interpret data and make data-driven decisions;

Excellent communication and interpersonal skills, with the ability to work effectively across teams;

Proficiency in project management tools and software (e.g., Aha, JIRA, Asana, Trello);

Knowledge of product development methodologies (e.g., Agile, Scrum);

Experience with a product telemetry / usage tool like Gainsight or Pendo;

Strong problem-solving skills and a proactive approach to overcoming challenges.

Nice to Haves:

Experience leveraging AI to enhance product management;

Strong Excel skills and experience with analytical tools like Power BI;

Salesforce reporting and dashboards experience; knowledge of CPQ.

The Most Important Thing:

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Compensation & Benefits

The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable)

Compensation Range:

MIN:$76,300 – MID: $109,000 – MAX:$130,800 CAD

MIN:$91,000 – MID: $130,000 – MAX: $156,000 USD

Magnet is proud to offer benefits such as:

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.