Call Center Specialist

Your job in brief:

 

As a Call Center Specialist, you’ll have the chance to transform challenging experiences into meaningful and rewarding interactions.

 

 

 

What you’ll do:

 

Handle inbound, outbound calls, and chats.

Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.

Investigate customer concerns and complaints, provide effective solutions to resolve them

Track customer feedback and comments to generate new ideas for the marketing and development team

Process customer payments and adjustments to maintain financial accounts

 

 

Requirements

Excellent command of spoken and written English

Outstanding communication and persuasion skills

Ability to handle a high volume of calls and chats while maintaining quality and efficiency

Flexibility to work in shifts, including weekends and holidays

Familiarity with CRM and helpdesk software, such as Ziwo, is a plus

 

 

Benefits

Learning opportunities and working with state-of-the-art software

Friendly environment, intelligent colleagues, and inspiring mentors

Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail

We pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively