Growth Operations Manager – Remote

Marketing Operations Manager

The Growth Operations Manager will be responsible for working with internal and external teams to ensure that clients are getting the maximum value out of our client’s services. The Growth Operations Manager will also play an integral role in making sure that the clients are not only achieving results but that the program is evolving into a more successful and satisfactory experience for all stakeholders.

Responsibilities

Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
Build out the internal processes that helps the business run more efficiently
Streamline the onboarding process for clients through use of improved ClickUp workflows
Work with leadership to become self-sufficient and allow leaders to be freed up from project management
Onboard new clients – providing them with setup instructions, gather inputs, and align internal/external teams
Develop/build project plans and work with key stakeholders to gather inputs and flesh out schedules
Be the POC for client on any questions/concerns/updates
Create weekly summary of stats on operations: where work is slowed, who is falling short on delivery, who is underutilized, where there are process breakdowns, etc.
Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans
Qualifications

5+ years of related experience
Bachelors degree in related field
Experience developing for internal and external facing processes
Strong attention to deadlines and budgetary guidelines
Low ego; test & learn mindset focused on team-driven success
Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.
A growth mindset with a relentless desire to learn and improve across all areas of your life.
Proven success working with all levels of management
Strong written and verbal communication skills
Strong communication skills and a high EQ.